Service Center Associate 12

The Service Center Associate role at Sedgwick involves managing customer claims processes, ensuring accurate case assignment, and acting as a customer liaison to resolve issues efficiently. It is suitable for individuals with clerical or customer service experience who are detail-oriented and communicative.

Location: Remote (US)

Responsibilities

• Assigns new claims to the appropriate claims handler.
• Enters verbal and written application information into the claims management system.
• Contacts customers regarding documentation, claim status, and process details.
• Communicates professionally with customers via phone and written correspondence.
• Participates in maintaining a quality service culture within the team.
• Supports the organization's quality programs.

Requirements

• High school diploma or GED.
• One year of clerical or customer service experience or equivalent.

Additional Information

• Schedule: 10:30 AM – 7:00 PM EST, with peak season shifts to 11:30 AM – 8:00 PM EST including weekends.
• Supports reasonable accommodations in the work environment.
• The role involves mental, physical, and auditory/visual demands as described.