Customer Success Operations Evaluator

Mercor connects elite creative and technical talent with leading AI research labs. The company is headquartered in San Francisco and has notable investors including Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Location: Remote

Salary: $80–$120/hour

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors in documents, spreadsheets, and slide decks.
• Provide clear, structured written feedback to improve AI outputs.
• Collaborate with teams to ensure high-quality deliverables.
• Work independently and asynchronously to meet deadlines.

Requirements

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides.

Additional Information

• Application process takes 20–30 minutes: upload resume, complete AI interview based on resume, submit form.
• Resources and support available at https://talent.docs.mercor.com/welcome.
• Support contact: support@mercor.com.
• Applications are reviewed daily; complete application steps to be considered.