Director, Payments & Risk Operations

Boulevard provides a client experience platform for appointment-based, self-care businesses, focusing on innovation, automation, and customer experience. The company values diversity, experimentation, and delivering impactful solutions to the self-care industry.

Location: Remote (US)

Salary: $180,000 - $200,000 per year

Responsibilities

• Own the full lifecycle of payments operations: onboarding, pricing, underwriting, monitoring, disputes, and support
• Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision
• Build a highly instrumented, scalable system with feedback loops for decision quality and failure modes
• Reimagine the payments operations stack as an AI-native system with automation and decisioning at scale
• Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning
• Own portfolio-level losses, evolve risk frameworks, and proactively address emerging risks
• Manage relationships with acquirers, processors, and banking partners, ensuring regulatory compliance
• Serve as the central point for Payments Operations across teams, translating insights into product and policy improvements
• Lead a high-performing team across underwriting, risk, and compliance operations

Requirements

• 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience preferred
• Success in building AI-native decisioning systems that improve outcomes
• Deep expertise in payments, acquiring, risk underwriting, fraud, chargebacks, and transaction monitoring
• Proven track record of owning portfolio performance with accountability for loss and approval rates
• Experience leading operational evolution from manual workflows to system oversight
• Senior-level experience engaging with external partners and cross-functional teams

Benefits

• 401(k) match, dental, medical, vision, and life insurance
• Flexible vacation policy
• Fully remote work with a stipend
• Family planning resources and support programs
• Equity and growth opportunities
• Learning and Development programs

Additional Information

• Base salary range for US candidates: $180,000 - $200,000, with potential variable compensation.
• Boulevard emphasizes diversity, inclusion, and a supportive work environment.