Director, Product Operations & Planning

Rithum is a leading commerce network that leverages AI to enhance e-commerce experiences for brands, suppliers, and retailers. The company values AI proficiency and offers a collaborative, inclusive work environment.

Location: Remote (US)

Salary: $180,000–$245,000/yr plus 15% discretionary bonus

Responsibilities

• Define, implement, and evolve the Product & Engineering operating model, including planning, governance, and execution rhythms.
• Lead annual and quarterly planning processes (OKRs), ensuring alignment from company strategy to team-level execution.
• Establish and enforce roadmap governance and decision-making frameworks.
• Build and maintain end-to-end portfolio visibility across initiatives, dependencies, capacity, and resource allocation.
• Develop and operationalize prioritization frameworks that balance strategic impact, client value, and operational constraints.
• Ensure product roadmaps are clear, aligned, and transparent across leadership and key stakeholders.
• Implement systems, processes, and metrics that improve delivery predictability, throughput, and execution quality.
• Define and track product and operational performance metrics.
• Identify systemic risks and inefficiencies and drive continuous improvement.
• Drive alignment across Product, Engineering, Finance, and Commercial teams on priorities, sequencing, and trade-offs.
• Improve collaboration models and operating cadences.
• Influence leadership decisions through data-driven insights.
• Leverage AI to enhance planning, forecasting, and operational insights.
• Identify opportunities to automate workflows and scale operational best practices.
• Champion adoption of AI-driven tools and processes.

Requirements

• 10+ years of experience in Product Operations, Program Management, Product Management, or related roles in a SaaS or technology environment.
• Proven experience building and scaling product operating models or planning functions.
• Demonstrated success leading annual and quarterly planning processes (e.g., OKRs).
• Strong cross-functional leadership skills with the ability to influence senior stakeholders.
• Experience defining and operationalizing metrics that improve delivery outcomes.
• Ability to translate strategy into scalable systems, processes, and measurable outcomes.

Benefits

• Comprehensive health benefits (medical, dental, vision).
• 6% 401(k) match.
• Paid time off including 20 days PTO, holidays, sick days, wellness days, volunteer days.
• Parental leave: 12 weeks primary caregiver, 4 weeks secondary caregiver.
• Insurance plans including accident, critical illness, hospital indemnity, pet insurance.
• Legal and identity theft assistance.
• Life insurance 2x salary.
• Access to Calm app and Employee Assistance Program.
• $65/month internet stipend.
• Culture and team-building activities.
• Tuition assistance.
• Career development opportunities.
• Charitable contribution match up to $250/year.

Additional Information

• Travel up to 10%.
• Role involves strategic planning, cross-functional influence, and AI integration.
• Position requires leadership in scaling operational models and processes.