Disability Customer Service Representative

The Customer Service Representative (CSR) handles new case intake, system drafting, case assignment, and client communication within a healthcare or insurance setting, ensuring timely processing and proper documentation.

Location: United States

Salary: $15.00 - $21.00/hr USD

Responsibilities

• Handle receipt of new cases, review and verify information, draft cases in the Dane Street system, and organize medical documents.
• Monitor, process, and track cases to meet deadlines.
• Assign and schedule cases to physicians based on location, availability, and client requirements.
• Update clients frequently on case progress, communicate questions or missing information, and ensure proper documentation.

Requirements

• An Associate’s Degree preferred.
• Business experience in healthcare and/or insurance setting preferred.
• Good communication skills, critical thinking, time management, computer literacy, and typing skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Voluntary life insurance, hospital indemnity, critical illness, accident indemnity, pet insurance.
• Basic life insurance, short-term and long-term disability at no cost.
• Paid time off, 401k with company match, Apple equipment, media stipend for remote work.