Facilitation Manager

The Facilitation Manager is responsible for delivering engaging, high-quality learning experiences, managing facilitators, and ensuring learner engagement across programs. The role involves leading facilitation delivery, facilitator development, and continuous improvement within a tech-enabled, human-centered education environment.

Location: Remote

Responsibilities

• Own the end-to-end delivery of the learning experience across all programmes, ensuring facilitation is engaging, structured, and outcome-driven.
• Ensure all learning interactions align with the Think, Apply, Grow model, emphasizing real-world application.
• Maintain delivery standards across facilitators, programmes, and formats.
• Monitor facilitation quality and intervene to maintain excellence.
• Lead recruitment, onboarding, and management of facilitators, coaches, and industry experts.
• Build and maintain a high-performing facilitator network.
• Drive capability development through coaching, feedback, and training.
• Design and refine facilitation frameworks, guides, and standards.
• Drive learner participation, engagement, and monitor experience metrics like NPS.
• Ensure effective use of learning platforms and digital tools.
• Analyze learner data and feedback for continuous improvement.
• Ensure programmes are facilitation-ready and manage operational workflows.
• Collaborate with other teams to align learning design, delivery, and standards.
• Operate as part of the unified Experience Team, ensuring collaboration and shared ownership.
• Lead and develop the facilitation team, fostering a high-performance, learner-centric culture.

Requirements

• Bachelor’s degree in Industrial Psychology, Education, Learning & Development, or a related field.
• Minimum of 5+ years’ experience in training and facilitation (online and in-person).
• Minimum of 2–3 years’ experience managing teams or facilitator networks.
• Proven experience in course facilitation, facilitator development, and learner engagement strategies.
• Strong understanding of digital learning environments, facilitation techniques, and learner engagement models.
• Experience working with LMS platforms, virtual classrooms, and online engagement tools.
• Strong communication, coaching, and leadership skills.
• High attention to detail and organizational ability.
• Ability to operate in a fast-paced, evolving environment.