Lead Solutions Engineer

Included Health is seeking a Solutions Engineer to support the launch and implementation of technical solutions for clients, collaborating with internal teams and clients to resolve issues and optimize services.

Location: Remote (US)

Salary: $98,770–$166,920 + equity + benefits

Responsibilities

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
• Collaborate with internal Engineering teams on customization requests and technical optimizations.
• Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
• Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
• Participate in customer calls and technical discussions with clients and their vendors.
• Contribute to ongoing process and systems improvements within the Solutions Engineering team.
• Share best practices and learnings to support team growth and project success.

Requirements

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
• Strong technical foundation, including proficiency in SQL.
• Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
• Experience working cross-functionally with Product, Engineering, and client stakeholders.
• Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
• B.S. in a technical field or equivalent experience.

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage
• Included Health telemedicine and health care navigation products and services at no cost for employees and dependents
• Generous Paid Time Off (PTO) and Discretionary Time Off (DTO)
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave for fertility-related issues
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement
• 24 hours of Paid Volunteer Time Off (VTO) per year