Operations Manager A379

The Operations Manager will oversee the operational backbone of a fast-scaling DTC Shopify business, managing logistics, inventory, supplier coordination, and product launches across multiple international markets. This role is ideal for an experienced, highly organized individual who thrives in startup environments and enjoys building systems.

Location: Remote (Philippines, LATAM, South Africa, EMEA, Anywhere Remote)

Responsibilities

• Manage day-to-day relationships with global 3PL providers across US, EU, UK, and AUS markets
• Lead recurring operational syncs with fulfillment partners to ensure SLA performance remains on track
• Create and submit Warehouse Receiving Orders (WROs) and monitor inbound inventory workflows
• Conduct daily order-health checks and resolve shipping, fulfillment, and inventory exceptions
• Monitor fill rates, ship times, returns, and operational KPIs while escalating issues proactively
• Build and maintain demand forecasting models across all SKUs and product variants
• Monitor inventory levels across multiple warehouses and proactively rebalance stock
• Track expiration dates, lot numbers, and FIFO compliance across fulfillment operations
• Identify inventory at risk of expiration and recommend liquidation or promotional strategies
• Develop dashboards and reporting systems to improve inventory visibility and forecasting accuracy
• Serve as the primary operational point of contact for suppliers, manufacturers, and vendors
• Coordinate production schedules with launch timelines and replenishment needs
• Source and onboard new suppliers for future product lines and collaborations
• Negotiate lead times, pricing, MOQs, and vendor deliverables where applicable
• Maintain organized supplier documentation and proactively identify supply risks
• Own operational execution for all new product launches from PO to go-live
• Coordinate launch timelines across logistics, marketing, creative, and supplier teams
• Conduct product and packaging test orders prior to scaled production
• Identify operational risks that may delay launches and communicate mitigation plans early
• Ensure inventory readiness before campaigns and market launches begin
• Track supplier and vendor invoices while ensuring timely approvals and payments
• Coordinate with bookkeeping and finance teams for accurate reconciliation workflows
• Maintain Shopify operational workflows including product management and bulk updates
• Configure and maintain kitting, bundling, and operational rules within Shopify and connected apps
• Support operational automation initiatives using Shopify Flows and AI-enabled workflows

Requirements

• 3–6+ years of experience in e-commerce operations, supply chain operations, or DTC Shopify environments
• Strong experience managing global 3PL providers and multi-warehouse fulfillment operations
• Proven inventory forecasting and replenishment planning experience
• Advanced Excel and Google Sheets proficiency
• Experience managing vendors, suppliers, and production timelines simultaneously
• Startup or high-growth DTC experience with strong adaptability and ownership
• Exceptional organizational and project management skills
• Strong written and verbal English communication skills
• Ability to work independently in fast-paced, ambiguous environments
• Proactive problem-solving mindset with strong attention to detail

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide