Operations Manager

The Operations Manager (Germany) role at EY GDS Poland involves establishing and maintaining relationships with the Germany team, ensuring operational excellence, and supporting transformational initiatives. It requires a hands-on approach to collaboration across departments to enhance delivery and stakeholder engagement.

Location: Wrocław/Katowice - 2 days office/3 days remote

Responsibilities

• Collaborate with cross-functional teams across geographies, ensuring effective relationship.
• Drive operational excellence, standardization, and scalability across engagements.
• Monitor KPIs, SLAs, and client satisfaction metrics across branches.
• Address operational issues raised by the Germany and GDS Enablement Services functional leaders.
• Supporting AI initiatives by coordinating details for their function.
• Mentor and coach team members, fostering a high-performance culture.
• Actively establish and maintain positive relationships with existing functional leaders and POC’s across Germany and GDS and help by addressing their concerns.
• Serve as the key point of contact for any issues that arise, ensuring timely and effective resolution.
• Establishing a cadence with function leaders and/or deputies to get an appreciation of each function and its competencies.
• Understanding the priorities of each function and help towards alignment of Germany and GDS team priorities.
• Approach potential partners and directors in Germany to cultivate fruitful relationships.
• Conduct workshops, meetings, and sessions to enhance integration between GDS and EY Germany.
• Enable the 2 in a box model to yield standardization and automation of processes.
• Have an understanding across functions to help solution operational and delivery issues if any.
• Collaborate across departments such as DPS, Talent, Service Excellence, and GDS Finance to meet the needs of Germany stakeholders.
• Provide high-quality support in solutioning and identifying new opportunities to enhance GDS and Germany integration.
• Monitor, track, guide and manage key transformational initiatives for enhancing collaboration between Germany and GDS.

Requirements

• At least 10 years of experience in relationship management for larger delivery functions, with a proven track record in relationship building and maintenance.
• Excellent analytical skills with the ability to analyse stakeholder behaviour and comprehend business information.
• Strong interpersonal skills to build and maintain positive relationships with Germany stakeholders, demonstrating empathy and effectively managing conflicts.
• Proficient in executive presentations to detail mitigation plans addressing stakeholders’ concerns.
• Fluent in English; knowledge of the German language is advantageous.
• Understanding of GDS locations and Enablement services functions.
• Customer service-oriented and a collaborative team player.

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.