Operations Support Specialist

This role involves handling KYC requests, monitoring cases, gathering information on chargebacks and fraud, and processing refunds, primarily supporting client and partner interactions in a fintech environment.

Location: Kazakhstan

Responsibilities

• Handling KYC requests
• Requesting KYC documents from clients
• Monitoring deadlines and statuses of KYC and related cases
• Gathering information related to chargebacks, fraud cases, and partner-related issues
• Requesting additional details from clients or partners as needed
• Processing refunds upon request from merchants or internal teams
• Requesting and managing end-user documentation

Requirements

• Previous experience in customer support, client services, or a similar role is a plus
• Experience in fintech or payment solutions is an advantage
• Excellent verbal and written communication skills
• Strong analytical thinking and problem-solving abilities
• Ability to make quick, effective decisions under pressure
• High level of responsibility and attention to detail
• Fluency in Russian and at least B2 level of English

Benefits

• Opportunity to contribute to the growth of a leading fintech company
• Career prospects and growth opportunities
• Work with passionate coworkers
• Competitive compensation with yearly performance reviews
• Professional development opportunities including conferences and courses
• Private health insurance coverage
• 20 days of vacation, bank holidays, sick leaves, birthday day off

Additional Information

• More information about the team, values, and celebrations can be found at https://fyst.com/culture