Retention Marketing Specialist I

UN/COMMON is a digital experience and marketing agency that launches and grows emerging brands, focusing on authentic storytelling for consumer-facing brands. They are hiring a Retention Marketing Specialist to manage email and SMS campaigns, supporting brands like Rare Beauty and Liquid Death.

Location: Remote

Responsibilities

• Manage the full production process for email campaigns and automated flows.
• Build emails in Klaviyo or similar ESPs.
• Write on-brand copy.
• Create clear briefs for the design team.
• QA content and logic.
• Schedule deployments.
• Maintain the monthly content calendar.
• Drive timelines with clients.
• Support the Retention Marketing Strategist by pulling performance data, analyzing results, and developing recommendations.
• Build automated workflows, segmentation, and list logic.
• Maintain list hygiene.
• Work confidently with Shopify apps such as Yotpo, Loyalty Lion, JustUno, and Privy.

Requirements

• English proficiency (resume and responses in English).
• 2 years of experience in retention marketing, specifically across email, SMS, CRM, or loyalty programs.
• Hands-on experience with an Email Service Platform (ESP), preferably Klaviyo.
• Strong copywriting skills for DTC e-commerce.
• Understanding of email analytics and data insights.
• Knowledge of marketing campaigns vs. automated flows.
• Proficiency in building segmented customer lists.
• Experience working within Shopify or supporting Shopify-based clients.
• Proactive, organized approach, and ability to work in a fast-paced, collaborative environment.

Benefits

• This is a contract position.
• Up to 40 hours weekly.
• Remote work.

Additional Information

• Selection process includes video interview screening, role-specific discussions, and a final leadership conversation.
• UN/COMMON is an equal opportunity employer and values diversity.
• Agency does not accept unsolicited resumes from recruiting agencies.