Senior Product Operations Specialist

Kunai builds full-stack technology solutions for banks, credit and payment networks, infrastructure providers, and their customers. They focus on helping clients modernize, capitalize on emerging trends, and evolve their business in a tech-agnostic and human-centered manner.

Location: Remote - United States

Responsibilities

• Design and implement a comprehensive, automated, and user-friendly MarTech reporting framework using tools such as Jira, Confluence, or Tableau to communicate progress and insights across key initiatives.
• Build reporting that emphasizes data visualization and automation to track MarTech programs, highlight dependencies, and identify focus areas needed to achieve goals.
• Develop tailored reporting views designed for senior leadership audiences.
• Maintain and manage the MarTech Jira board, ensuring proper tagging, accurate status tracking, and ongoing board cleanup.
• Automate and consolidate reporting workflows to improve visibility and reduce manual effort.
• Coordinate cross-team updates and ensure timely reporting inputs.
• Support operational analytics and tracking across data and process workstreams.
• Provide concise, structured updates to senior leadership.
• Evaluate existing workflows to identify redundant or manual processes and drive automation improvements.
• Facilitate communication across teams to maintain alignment and accountability.

Requirements

• Experience working with reporting and analytics tools such as Jira, Tableau, Confluence, or similar platforms.
• Strong organizational and operational tracking skills.
• Ability to synthesize complex information into clear dashboards and executive-ready updates.
• Excellent written and verbal communication skills.
• Comfort working directly with senior management.
• A proactive mindset with the ability to drive follow-ups and keep teams accountable.
• Technical or product-adjacent experience in analytics, operations, or program support.

Benefits

• Competitive compensation
• Professional development opportunities
• Flexible work arrangements

Additional Information

• This role directly improves how teams track progress, communicate priorities, and make decisions. Your work will enable leadership to act faster, reduce reporting friction, and bring clarity to complex operational environments while strengthening MarTech program execution.