Servicing Vendor Management Analyst

Support the management team in vendor relationship management, including reporting, compliance, performance metrics, and dispute resolution, requiring experience in vendor management and strong analytical skills.

Location: Remote (US)

Salary: $27.60–$38.30/hr

Responsibilities

• Support the development and implementation of vendor performance management scorecards.
• Assist in conducting regular reviews and audits of vendor performance, identifying areas for improvement.
• Collaborate with cross-functional teams to address vendor-related issues and drive continuous improvement initiatives.
• Review vendor fee requests and approve or deny based upon contracts and business strategies.
• Answer vendor emails and questions through an email inbox.
• Provide guidance and mentorship to junior vendor specialists, helping to develop their skills, knowledge, and best practices.
• Stay current with industry best practices, emerging trends, and regulatory changes to ensure the company’s vendor management processes remain competitive and compliant.
• Lead or support the resolution of complex account disputes, ensuring timely and effective solutions are implemented to minimize business disruption.

Requirements

• Bachelor’s degree or educational experience in related field preferred, or relevant work experience.
• 5+ years of experience in vendor management, procurement, or a related field.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and negotiation skills.
• Efficient in MS suite products.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Knowledge of state and federal repossession and collection laws.
• Ability to manage multiple tasks and priorities in a fast-paced, dynamic environment.
• Strong organizational skills and attention to detail.
• Demonstrate ability to professionally represent Exeter and build strong working relationships with internal and external customers.