Support Specialist

Revyse is a fast-moving, early-stage tech company that helps multifamily operators discover vendor partners, manage contracts, and reduce financial risk using an AI-powered platform. They are seeking a Support Specialist to ensure customer success and maintain quality across their product offerings.

Location: United States

Responsibilities

• Ticket triage and queue management to handle inbound support tickets, categorize issues, prioritize, and route tickets efficiently.
• Issue escalation and cross-functional communication with Implementation and Product teams, identifying trends, escalating bugs, and documenting issues.
• Supporting onboarding of new customers by reviewing data accuracy, bulk uploading files, manipulating spreadsheets, and auditing data sets.
• Assisting with product configuration tasks such as building document templates, setting contract signature blocks, and configuring requirements.
• Creating and maintaining user-friendly documentation and process guides using tools like Notion and knowledge base systems.
• Tackling diverse tasks as a startup generalist, working independently in a remote environment, and building strong team relationships.

Requirements

• Strong technical aptitude with experience in software support or customer service in a fast-paced, tech-driven environment.
• High accuracy and attention to detail, with a 'measure twice, cut once' mentality.
• Experience or knowledge in the multifamily domain, especially the relationship between operators and suppliers, ideally 2+ years.
• Exceptional problem-solving skills for diagnosing and resolving technical issues quickly.
• Excellent written and verbal communication skills, with experience in technical documentation and creating client-facing materials.
• Experience with helpdesk systems and project management tools like Notion, Zendesk, etc.
• Strong organizational skills and ability to manage multiple tasks with high accuracy.
• Entrepreneurial, generalist mindset, willing to take ownership of initiatives in a startup environment.

Benefits

• Help shape the growth and scaling of a high-growth startup.
• Collaborative, remote-forward work environment with passionate and talented team members.
• Opportunity to work at the intersection of multifamily vendors and operators, making a meaningful industry impact.
• Supportive culture that values well-being, transparency, and shared understanding of company goals.