Trust & Safety Specialist

The Trust & Safety team at Roadie, a UPS company, is responsible for ensuring platform safety by investigating and resolving risk-related issues, managing high-risk situations, and maintaining trust and safety for users.

Location: Remote

Responsibilities

• Identify, thoroughly investigate, and resolve risk-related issues on the Roadie platform
• Leverage data to identify patterns and trends in escalated incidents
• Identify procedural gaps to develop efficiency and effectiveness within the team
• Manage critical and high-risk situations appropriately and with a sense of urgency
• Adjudicate user background screenings while adhering to geographic compliance & regulations
• Adhere to legal and risk-related policies and procedures
• Partner with law enforcement as needed when managing ongoing investigations
• Investigate, audit, and decision on sender Gig related claims
• Research industry standards and best practices to improve internal processes
• Reduce company losses by assessing internal and external liabilities
• Partner with the Legal team to conduct investigative research and support external user communications

Requirements

• At least 2+ years of experience in a trust & safety or risk related role
• Exceptional verbal and written communication skills, with an ability to empathize and establish trust
• Knack for problem solving using investigative and analytical skills
• Proficiency in Salesforce or other CRM systems
• Demonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural requirements
• Thrive in a fast-paced and agile environment, and navigate ambiguity with ease

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave
• The technology you need to get the job done

Additional Information

• This role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.