VIP Relationship Manager

A VIP Relationship Manager role focused on building and maintaining relationships with high-value customers for KAST, combining relationship management, customer success, community building, and event coordination.

Location: New York, United States

Responsibilities

• Build and maintain trusted relationships with KAST's VIP customers and key accounts.
• Serve as the primary point of contact for VIP inquiries, issues, and escalations.
• Proactively engage clients to understand their needs, gather feedback, and improve retention.
• Coordinate exclusive events, meetups, and experiences for VIP customers and partners.
• Work closely with Product, Operations, Compliance, and Support teams to resolve client issues and improve the customer experience.
• Identify opportunities to deepen customer engagement and increase product adoption.
• Track client sentiment, key account metrics, and relationship health across the VIP portfolio.

Requirements

• 3+ years of experience in VIP relationship management, customer success, account management, private banking, wealth management, or luxury hospitality.
• Experience in fintech, crypto, payments, wealth management, or financial services.
• Strong interpersonal and communication skills with the ability to build trust with high-value clients.
• Experience managing a portfolio of premium customers or strategic accounts.
• Highly organized with strong attention to detail and follow-through.
• Comfortable operating in a fast-paced, customer-centric environment.
• Ability to coordinate events and manage multiple stakeholders.