Virtual Assistant

MCI is a rapidly growing tech-enabled business services company in the USA, providing CX, BPO, and XaaS solutions across various industries with both on-site and remote contact centers. They are committed to professional growth, continuous learning, and fostering a diverse, inclusive environment.

Location: Remote (US)

Responsibilities

• Perform a variety of administrative duties
• Answer emails and phone calls
• Provide real-time scheduling support by booking appointments and preventing conflicts
• Create content to post on the company's Social Media Channels
• Prepare presentations according to the instructions given
• Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
• Maintain polite and professional communication via phone, email, and mail
• Anticipate the needs of others to ensure their seamless and positive experience
• Handle sensitive information in a confidential manner

Requirements

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Excellent organizational and planning skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Ability to type swiftly and accurately (20+ words a minute)

Benefits

• HMO Coverage plus a dependent
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social skills development and networking
• In-office rewards, raffles, recognition gifts, and treats

Additional Information

• This job operates in a professional office environment, largely sedentary, requiring long periods of sitting/standing while using a computer and telephone headset.
• Subject to background/security investigation and drug screening.
• MCI provides reasonable accommodations for qualified applicants with disabilities.
• MCI is an equal opportunity employer committed to diversity and inclusion.
• The job description is a general overview and may be revised at any time. It is not an employment contract.