FygaroOther

Back Office

RemotePosted today

The role involves supporting e-commerce applications by assisting merchants and support analysts, troubleshooting technical issues, and ensuring application health. It is suitable for candidates with IT knowledge, customer service skills, and bilingual proficiency in Spanish and English.

Location: Remote

Responsibilities

Assist with providing first and second level support for e-commerce applications
Identify, research, troubleshoot, and resolve technical issues by partnering with support analyst lead and collaborating with development and cross functional product teams
Respond to stakeholder requests via various communication channels (ticketing system, phone, email, chat)
Offer high level of customer service to stakeholders with various technical proficiency levels
Document, dispatch and escalate requests when necessary
Follow up with stakeholders to ensure satisfaction
Work directly with 3rd party support teams to troubleshoot technical bugs and other processes

Requirements

University courses in information technology/computer science or equivalent experience
IT Project experience is an asset
Experience working on software is an asset
Basic understanding of code (HTML, PHP, Javascript) is an asset
Excellent customer service skills
Excellent communication and writing skills
Good interpersonal skills
Proactive and autonomous
Ability to make complex information accessible
Curiosity to learn
Good working knowledge of Microsoft Office suite (particularly excel)
Bilingualism (Spanish/English) in oral and written forms