Customer Lifecycle Automation Manager (OTE $41,800/year USD), @CXT Software

The Customer Lifecycle Automation Manager will design and operate lifecycle automation programs to enhance customer value and reduce manual effort, focusing on onboarding, adoption, renewal, and expansion.

Location: Remote (Global)

Salary: $41,800–$41,800

Responsibilities

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior, product usage, and CRM data
• Develop and maintain customer health scoring frameworks using product, CRM, and support data
• Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
• Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach
• Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders
• Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking
• Partner with Product and Engineering to integrate product usage data into lifecycle programs
• Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes
• Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

Requirements

• Design and implement lifecycle programs across onboarding, adoption, renewal, and churn risk
• Build automated workflows triggered by customer behavior, product usage, and CRM data
• Develop and maintain customer health scoring frameworks using product, CRM, and support data
• Define and implement trigger-based signals for churn risk, expansion opportunities, and product adoption gaps
• Own the engagement model for low-ARR customers (Tier 3–4) through automation, reducing reliance on manual outreach
• Build self-service programs, including training and onboarding content, product adoption campaigns, and renewal reminders
• Own lifecycle automation within HubSpot and related systems; ensure CRM is the system of record for customer engagement and lifecycle tracking
• Partner with Product and Engineering to integrate product usage data into lifecycle programs
• Collaborate cross-functionally with Account Management, Support, and Services to align automation with account strategy and improve customer outcomes
• Track and report on adoption rates, retention, and churn trends (especially Tier 3–4 NRR), and engagement with lifecycle programs; deliver monthly reporting and insights

Benefits

• 100% Remote and Global
• Flexible Work Environment
• Dedicated Growth Path
• Access to Leading Tools and Technology
• Engaging Community Activities