Senior Global Events Manager

Twilio is a remote-first company that delivers innovative communication solutions to businesses worldwide. They value diversity, global inclusion, and the use of AI to improve their processes. The company is seeking a Sr. Global Events Manager, Event Technology and Registration Operations to manage their global events infrastructure.

Location: Remote, not eligible in CA, CT, NJ, NY, PA, WA

Salary: $106k–$156k

Responsibilities

• Own the event technology strategy, standards, and governance model across Twilio Global Events, including platforms, registration operations, attendee data, mobile app experiences, surveys, and onsite technology.
• Own the strategy, configuration, QA, and launch process for event mobile app experiences, surveys, attendee engagement tools, lead retrieval, badging, onsite registration hardware, and onsite technology readiness.
• Manage event data flows from registration through Salesforce and Tableau, including field mapping, data QA, campaign tracking, reporting, issue resolution, and post-event closeout.
• Design registration strategies, including registration flows, form logic, attendee types, approval workflows, data standards, compliance, onsite check-in, QA, and launch readiness.
• Partner with various teams to ensure event technology supports audience goals, business priorities, privacy, and reporting.
• Build scalable self-service templates, intake processes, runbooks, QA checklists, launch timelines, reporting frameworks, and support paths.
• Manage vendor relationships, platform roadmaps, support models, service expectations, renewals, and budgets.
• Guide planning, requirements, testing, and launch of event websites and landing pages.
• Identify gaps in process, ownership, tooling, data quality, or execution, and create resolution paths.
• Use AI and automation tools to improve event operations.

Requirements

• 8+ years of experience in event technology, registration operations, or marketing operations within a B2B SaaS or high-growth environment.
• Strong Salesforce and event data expertise, including campaign tracking, attendee data, field mapping, reporting, data QA, and downstream workflows.
• Hands-on experience with event technology platforms such as Swoogo, Cvent, RainFocus, BigMarker, Qualtrics, Bizzabo, Splash, ON24, Webex Events, or similar.
• Experience supporting large-scale events (2000+ attendees) and managing mobile event apps or onsite hardware.
• Advanced Excel or Google Sheets skills for data cleanup, reconciliation, formulas, pivot tables, lookups, QA, and reporting.
• Ability to build scalable templates, operating playbooks, documentation, QA processes, launch frameworks, and post-event processes.
• Experience using AI or automation tools to improve productivity and scale processes.
• Strong project management skills for planning, milestone tracking, stakeholder reviews, vendor coordination, and post-event wrap-up.
• High standards for brand consistency, attendee experience, accessibility, data quality, privacy, and operational excellence.
• Ownership mindset, ability to identify gaps, clarify ambiguity, drive decisions, and coordinate across stakeholders.
• Ability to balance operational requirements with audience experience, brand quality, and business impact.

Benefits

• Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and more. Offerings vary by location.

Additional Information

• The role is open to candidates outside of certain states with specific pay ranges based on location.
• Application deadline is July 31, 2026.
• Twilio values diversity, initiative, and community impact. They are an equal opportunity employer.