Senior Manager, Commercial Systems & Strategy

The Sr. Manager, Commercial Systems & Strategy at Cynosure is a high-impact role focused on optimizing commercial systems, driving data-driven decision making, and supporting growth through process transformation and analytics. The role involves collaboration across sales, marketing, finance, and operations to enhance efficiency and scalability.

Location: Remote (US)

Salary: $165,000 – $195,000

Responsibilities

• Serve as the business owner for Salesforce and the broader commercial tech stack, ensuring alignment with enterprise priorities.
• Translate business needs into scalable system solutions that improve efficiency and support growth.
• Identify inefficiencies across the commercial lifecycle and design streamlined, system-driven solutions.
• Evaluate and prioritize enhancements based on business impact, scalability, and long-term value.
• Partner with sales and marketing teams to design and execute strategic prospecting projects.
• Drive proactive lead generation initiatives leveraging data analysis and market insights.
• Map current-state processes across Sales, Service, Finance, and Operations and define scalable future-state models.
• Translate business challenges into structured requirements, process flows, and system enhancements.
• Drive cross-functional alignment on standardized processes.
• Partner with IT and external vendors for system enhancements and integrations.
• Develop and maintain enterprise-level dashboards and reporting.
• Analyze pipeline health, revenue trends, operational performance, and system utilization.
• Identify opportunities through data to support outreach, pipeline expansion, and lead generation.
• Identify risks, gaps, and opportunities across the commercial funnel and recommend solutions.
• Ensure data consistency, accuracy, and governance.
• Lead end-to-end delivery of system initiatives, owning project timelines and stakeholder alignment.
• Drive adoption strategies for solutions.
• Establish frameworks for system evolution and training.

Requirements

• Bachelor’s degree in Business, Information Systems, Operations or related field.
• 10+ years relevant experience in Business Systems, Sales Operations, or Commercial Strategy.
• Experience operating in cross-functional, enterprise environments.
• Experience leading system or process transformation initiatives.
• Familiarity with Salesforce CRM, including evaluating capabilities and translating requirements.
• Proven ability to partner across departments to drive alignment and execution.