Sgs, Account Manager

The role is for an Account Manager at TCGplayer, focusing on seller growth and success within the marketplace, leveraging data, strategy, and partnership to support sellers.

Location: Remote

Salary: $63,000 - $72,100

Responsibilities

• Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through.
• Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International).
• Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support.
• Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions.
• Strengthen seller trust through transparent communication, tailored recommendations, and consistent delivery of value.
• Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.

Requirements

• Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment.
• A track record of delivering measurable results across retention, adoption, and revenue growth.
• Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action.
• Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact.
• Passion for process, with an ability to follow playbooks while contributing ideas to improve them.
• Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction.
• Empathy and resilience - committed to helping sellers succeed even through challenges or change.

Benefits

• Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).