Thermo King Service Manager - Marine (Eastern US) - Remote

Join Thermo King as a Service Manager for the Marine platform, responsible for shaping the performance, reliability, and growth of marine refrigeration products across the Eastern US and Canada. The role combines technical expertise, commercial leadership, and cross-functional collaboration.

Location: Remote (Eastern United States)

Salary: $86,200.00 - $130,269.99 per year

Responsibilities

• Drive and support improvement projects for Thermo King marine products (reefers and genset).
• Deliver on commercial strategy on aftermarket parts sales in the Eastern United States and Canada.
• Provide monthly forecast information.
• Manage commercial warranty spend.
• Provide internal technical support to Thermo King sales and service employees in North America and globally.
• Provide technical service input to engineering, product and aftermarket to support new product development or product improvement.
• Resolving technical and software related problems that are beyond the scale or capabilities of what the field service managers are able to handle.
• Act as first contact to the warranty team.
• Monitor the administration of extended warranty and maintenance programs done by aftermarket and warranty teams in Tavant system.
• Coordinate the need and deliver technical training to customers and dealers.
• Assist with the creation of technical manuals and bulletins for dealers and customers.
• Administration of iService platform content.

Requirements

• Bachelor's degree in engineering or equivalent experience.
• 7+ years of relevant experience.
• Basic to advanced analytics and use of MS Excel.
• Basic to advanced refrigeration knowledge.
• Mechanical and/or electronical advanced knowledge (preferred).
• Ability to communicate effectively at different levels, including dealers, direct reports, managers, and VP.
• Willing and able to travel into Canada.

Benefits

• Benefits kick in on DAY ONE, including health insurance and wellness programs.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution.
• Paid time off including vacation days, holidays, sick leave, and parental leave options.
• Educational and training opportunities, tuition assistance, and student debt support.

Additional Information

• Safety Sensitive Role: Yes.
• The role offers competitive compensation and comprehensive benefits.
• Equal opportunity employer, consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status.