Technical Account Manager Architect - Singapore

The Technical Account Manager (TAM) Architect role at ClickHouse involves supporting enterprise customers through onboarding, technical guidance, project management, and escalations, with a focus on the APJ region. The role requires a highly technical, communicative individual with support and consulting experience in distributed database systems.

Location: Singapore (remote, regional travel up to 35%)

Responsibilities

• Work with strategic and enterprise ClickHouse users, customers, and prospects on onboarding, production launches, and POCs.
• Provide architectural, technical, and migration guidance and assistance.
• Lead projects, escalations, and meetings to enable ongoing user/customer success.
• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team.
• Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans.
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment.
• Assist with hiring and mentoring new team members.
• Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs.

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles.
• 5+ years of relevant industry experience in implementing, operating, and supporting scalable, fault-tolerant, distributed database management systems (DBMS).
• Technical breadth and depth in DBMS, OLAP, Cloud/SaaS platforms, distributed systems, Linux/Unix, Kubernetes, System or Network Administration, and big data.
• Experience leading and shipping large scope technical projects with multiple engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their IaaS offerings.
• Excellent communication skills and ability to work in customer-facing roles.
• Teamwork, global engagement, empathy, and problem-solving mindset.
• Adventurous and urgent mindset to build scalable, high-performing databases.
• Self-driven, curious, and eager to learn and grow.

Benefits

• Flexible work environment - remote-friendly, operating in over 20 countries.
• Healthcare - employer contributions.
• Equity in the company - stock options for new team members.
• Time off - flexible in the US, generous elsewhere.
• $500 Home office setup for remote employees.
• Global Gatherings - opportunities for in-person engagement at company-wide offsites.

Additional Information

• The role is based in Singapore with regional travel up to 35%.
• The role involves working in a support and consultative capacity for enterprise customers, with a focus on high technical expertise and customer success.